Refund policy
Return & Refund Policy
30-Day Returns
We want you to love your Nolaly order. You may request a return within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Requested within 30 days of confirmed delivery
To start a return, contact support@nolaly.com with your order number.
Please do not send your order back without contacting us first. Returns sent without authorization may not be accepted.
30-Day Fit Guarantee
If your Star Suit doesn't fit properly, contact support@nolaly.com within 30 days of delivery.
Eligible customers may receive one size exchange per item under our Fit Guarantee. We may request a photo of the product and size label before approving an exchange.
The Fit Guarantee applies to sizing issues only and does not cover normal wear, misuse, accidental damage, or preference changes.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact support@nolaly.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once verified, we will provide an appropriate replacement or refund at no additional cost.
Refunds
Approved refunds are issued to the original payment method after the return is received and inspected.
Please allow your bank or card provider additional time to process and post the refund.
Items showing signs of use, washing, stains, odors, damage, or alteration may not be eligible for a refund.