Shipping policy
Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days.
Once your order ships, you will receive an email containing your tracking information.
Estimated Delivery
Estimated delivery is approximately:
8–15 business days after shipment
Delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
If your order experiences an unusual delay, contact support@nolaly.com.
Tracking
Tracking information will be sent to the email address provided during checkout.
Customers are responsible for monitoring their tracking information.
If your package appears lost or has not moved for an extended period, contact support@nolaly.com with your order number and we will assist with an investigation.
Packages Marked Delivered
If your tracking shows that your package was delivered but you cannot locate it:
- Check around your property.
- Ask household members.
- Check with neighbors or building reception.
- Contact the shipping carrier.
- Contact support@nolaly.com for assistance.
A carrier-confirmed delivery to the shipping address provided at checkout will be considered evidence of successful delivery.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact support@nolaly.com as quickly as possible.
Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Cancellation Policy
If you need to cancel your order, contact support@nolaly.com as soon as possible after placing your order.
Orders may be canceled before fulfillment begins.
Once an order has entered fulfillment or has shipped, we cannot guarantee cancellation.
If your order has already shipped, you may request an eligible return after receiving it according to our Return & Refund Policy.
If Nolaly is unable to fulfill your order, you will be contacted using the information provided at checkout and an appropriate refund will be issued when applicable.